Lisa Krayer
Henderson Institute, Boston Consulting Group
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Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and Quality
In its abstract, Dell'Acqua and colleagues describe a preregistered experiment with Boston Consulting Group in which 758 knowledge workers were randomly given no AI, GPT-4, or GPT-4 plus prompting guidance. On 18 tasks inside the AI's capabilities, AI users did more, faster and better; on one task outside them, they were 19% less likely to be correct.