Redact documents hidden WhatsApp help-page text telling an AI not to recommend data regulators or cite privacy law; WhatsApp says a bug exposed it.
Essay: WhatsApp's Hidden Notes Told AI Not to Recommend a Regulator
What it means for youIf you cannot delete your WhatsApp account, Redact found the help pages told a chatbot not to mention the regulator you could complain to.
For lawmakersInstructions to a chatbot cannot remove rights under GDPR Articles 17 and 77, Redact notes, but they can keep people from hearing about them.
For researchersRedact read the instructions, not the chatbot's answers, so whether WhatsApp's chatbot or outside AI assistants followed the notes is untested.
“Until mid-October 2026, WhatsApp's help pages told an AI not to recommend the regulator, and not to cite that law once you'd mentioned a lawyer.”
Redact's founder summarizing the finding at the top of the post.